Website: ec.npdigimarketing.com
Thank you for shopping with us. We want you to have a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product or request a refund, subject to the terms and conditions described below.
1. Return Eligibility
Products may be eligible for return if:
- The return request is made within 7 days of delivery.
- The product is unused, unworn, and in its original condition.
- The product has not been washed, altered, damaged, or misused.
- Original packaging, tags, labels, accessories, and invoices are retained wherever applicable.
- The product is returned in a condition suitable for resale.
Certain products may be non-returnable due to their nature or hygiene considerations. Such exclusions will be mentioned on the relevant product page wherever applicable.
2. Non-Returnable Products
Returns may not be accepted for:
- Products that have been used, washed, damaged, or altered.
- Products without original tags or packaging, where applicable.
- Products damaged after delivery due to improper handling.
- Customized or personalized products.
- Products specifically marked as non-returnable or final sale.
- Items that are returned after the applicable return period.
3. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery,
- Defective,
- Different from the product ordered, or
- Missing an item/accessory,
please contact us within 48 hours of delivery.
We may request photographs or videos of the product, packaging, shipping label, and other relevant information to verify the issue.
After verification, we may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and product availability.
4. How to Request a Return
To request a return:
- Contact our customer support through the contact details provided on our website.
- Provide your order number and details of the product you wish to return.
- Clearly mention the reason for the return.
- Provide photographs or other information if requested.
- Wait for return approval and instructions from our support team.
- Pack the product securely with its original packaging and accessories.
- Ship or hand over the product according to the return instructions provided by us.
A return should not be sent to us without prior approval unless specifically instructed by our customer support team.
5. Return Shipping
For products returned because of a change of mind, incorrect size selection, or similar reasons, return shipping charges may be applicable.
If the product is defective, damaged, or incorrectly supplied by us, we may arrange or reimburse the applicable return shipping cost after verification.
The exact shipping arrangements may vary depending on the product and delivery location.
6. Refund Policy
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, the applicable amount will generally be processed within 5–10 business days after approval.
The refund may be issued to the original payment method or through another method agreed upon by us.
Please note that the time taken for the refunded amount to appear in your bank account, card account, or payment wallet may depend on your bank or payment service provider.
7. Refund Amount
Depending on the circumstances of the return, the refund may include:
- The eligible product price.
- Applicable taxes, where required.
- Eligible shipping charges, where applicable.
Return shipping charges, payment processing charges, or other non-refundable charges may be deducted where applicable and permitted.
8. Exchange Policy
Where available, customers may request an exchange for an eligible product, subject to:
- Product availability.
- Return eligibility.
- Size/color availability.
- Inspection and approval of the returned product.
If the requested replacement is unavailable, we may provide another suitable resolution, such as a refund.
9. Cancellation Policy
Orders may be cancelled before they are dispatched, subject to our order-processing status.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
If an order is successfully cancelled before dispatch, any eligible refund will be processed according to the applicable refund procedure.
10. Product Inspection
All returned products may be inspected before a return, replacement, exchange, or refund is approved.
If the returned product does not meet our return conditions, we reserve the right to reject the return request.
In such cases, the product may be returned to the customer, and additional shipping charges may apply where applicable.
11. Refund Delays
If you have been notified that your refund has been processed but have not received it, please:
- Check your bank or payment account.
- Contact your card issuer or payment provider.
- Contact your bank if necessary.
- Contact us if the refund remains unavailable after the expected processing period.
We will assist you in checking the refund transaction details where possible.
12. Promotional and Discounted Products
Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional return or refund conditions.
The terms applicable to the specific promotion will prevail where they differ from this policy.
13. Failed or Refused Delivery
If an order is returned to us because the customer was unavailable, provided an incorrect address, refused delivery, or otherwise failed to accept the shipment, additional shipping or handling charges may apply.
Any refund in such circumstances will be subject to the applicable order and shipping conditions.
14. Contact Us
For questions regarding returns, exchanges, cancellations, or refunds, please contact us through the contact information available on:
Website: ec.npdigimarketing.com
Please include your order number and registered contact details when contacting us so that we can assist you more efficiently.
15. Policy Changes
We reserve the right to update, modify, or change this Refund & Return Policy at any time. Any changes will be published on this page with an updated Last Updated date.
Customers are encouraged to review this policy before making a purchase.
16. Important Notice
This Refund & Return Policy is intended as general e-commerce policy content. It should be reviewed and adapted to your actual business model, products, shipping arrangements, payment methods, and applicable Indian consumer-protection and e-commerce requirements before publication.
Thank you for shopping with us.